Portals Communications
Automated Outbound Notifications for Public Agencies
Summary: Simple, powerful, and effective — a time-saving communication platform that enables public agencies to automate outbound notifications for service reminders, payment due dates, community alerts, program updates, and more.
Problem: Public agencies often struggle to keep up with the volume of notifications required to maintain engagement and compliance. Outdated or manual communication processes lead to:
• Missed appointments and unpaid balances
• Inefficient staff time spent on follow-up calls and mailings
• Increased costs and slower response to residents’ needs
• Gaps in communication that reduce public trust
The Solution:
Portals Communications provides an automated, configurable way to reach your audience across multiple communication channels — all from one platform.
• Launch outbound campaigns via Email, SMS, and Text-to-Speech Voice
• Send notifications in multiple languages using AI-powered translation
• Import and manage contact data using a simple .CSV upload
• Enable two-way communication for confirmations, feedback, or questions
• Integrate with existing agency databases or scheduling systems
• Track performance and delivery metrics for transparency and accountability
Providing timely, multilingual reminders and updates is a proven way to:
• Improve community engagement and compliance
• Reduce manual workload for staff
• Increase revenue collection and service participation
• Strengthen public confidence and operational efficiency