Frequently Asked Questions
What is streamWrite Connect)?
StreamWrite is a software solutions and automation company focused on workflow automation, customer self‑service, IVR/interactive text solutions, unified communications, and business process automation.
Where is StreamWrite located / headquartered?
The company is based in Oakland, California, US. The address 66 Franklin Street, Suite 300, Oakland, CA 94607.
What industries or sectors do you serve?
Our focus is primarily on SLED (State, Local and Education) public sector agencies, healthcare enterprises, insurance companies and other organizations that require automation, self-service portals, digital evidence management, integration, and workflow systems.
What are the main products or services offered?
Services and products include:
• AI Consulting Services
• Workflow automation
• Omnichannel customer self service portals - inbound/outbound, voice, web, SMS, email
• IVR / interactive voice / text systems
• Integration with third‑party systems
• Payment portals
• Digital evidence management
• AI / bots / automation solutions
• Unified communications (UCaaS), customer experience (CX) and contact center as a service (CCaaS)
• Multilingual capabilities
• Dashboards, data analytics
• Custom software & cloud services
• Platform as a Service (PaaS)
What is the “STREAMWRITE” trademark?
STREAMWRITE is registered as a U.S. trademark by StreamWrite, LLC in categories relating to computer & software services, workflow automation, self-service applications, and payment interfaces. ([Trademark Registration]
How can I contact StreamWrite (sales / support)?
Our phone number is 800-333-8394. For service affecting emergencies it is best to call as a first step.
Support can also be reached at techsupport@streamwrite.com
Sales can be reached via email at info@streamwrite.com or by dialing 800-333-8394 during business hours and asking for a sales representative.
What is your pricing model / how much do your solutions cost?
Premise based customers typically issue purchase orders for procuring new equipment and services. Th primarily Most of our cloud services have a pricing model consisting of initial setup cost and recurring monthly charges.
Which platforms or technologies do you integrate with?
streamWrite brings dozens of years of combined experience to solve our customers' biggest challenges. streamWrite has integrated with:
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250+ phone system makes/models
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Case management systems (Odyssey, eCourt, CTrack)
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Jury Management Systems: Jury Systems, Inc. Jury +, Avenu
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Third party APIs - payment gateways, software manufacturers,
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Many other systems and databases.
Do you support multilingual / internationalization?
Yes — StreamWrite has worked with clients for many years to provide multilingual solutions
How is security handled / what are the compliance standards?
data encryption, access controls, audits, regulatory compliance (e.g. data privacy laws), and secure APIs.
What is your support / maintenance model?
We offer Comprehensive 24/7 support, Standard 8x5 Support and T&M Support. Comprehensive and Standard support programs have SLA's, while T&M support customers to not have SLA's and receive lowest priority.
Can you customize / build new modules on demand?
Yes — streamWrite can provide custom software development and bespoke solutions.
What distinguishes StreamWrite from competitors?
streamWrite has deep domain expertise in government, courts, multilingual capabilities, integrated workflow & self‑service + payments, and bespoke solutions. We have a reputation for quality services and support excellence.