AI Products
Explore the robust AI capabilities in the streamWrite Portals platform and products of our leading UCaaS and CCaaS Channel Partners
Portals AI
Portals is streamWrite's flagship platform and is AI-enabled with the following capabilities:
Email Processing
Portals AI email processing agent helps you manage a busy inbox with email classification, summary, recommended reply and more.
Data Analysis
A conversational data analysis agent that can help you query and analyze your dataset. It can answer questions, create graphs and charts and more.
Moderation
Our moderation agent checks the input being provided by your public users. It analyzes the input and only proceeds if the request is reasonable and does not show intent to cause harm. Requests that do not pass our moderation agent are rejected and logged.
Portals Discovery
A RAG conversational AI web chat agent that provides that is trained on your dataset and gives out relevant information only. It can also be trained to lookup account or case information and give back statuses or specific information as your public requires.
AI Speech Services
Portals AI Speech can synthesize speech, transcribe spoken language into text. It can help you convert audio recordings into written documents, search for spoken words, and even generate subtitles.
Conversational SMS Text
An online chat agent that can converse with customers via SMS texting, bringing advanced web chat capabilities to users with a simple text interface.
Genesys AI
RingCentral AI
User-friendly AI to help businesses of all sizes transform productivity and enhance team and customer conversations—all within their trusted RingCentral tools.
Reliable and secure, RingCentral AI helps you understand your business more deeply with access to real-time insights that elevate customer service and improve productivity. As an AI first company, RingCentral continuously is innovating with AI across the entire product line.
AI Receptionist
Powered by generative AI, RingCentral AIR™ answers customer questions and seamlessly transfers callers—just like a full-time receptionist. Unlike complex and costly contact center intelligent virtual agents (IVAs), RingCentral AIR is built directly into the RingCentral phone system, making this AI call automation solution easy to deploy for any business.
Intelligent Virtual Agent
Deflect routine inquiries so your human agents can focus on the complex ones where they are needed.
Have natural conversations with customers. Say goodbye to clumsy chatbots with limited responses and let interactions flow like a human conversation.
RingSense Conversation Intelligence
Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI-assisted coaching tips. These tools can be applied to many areas of business: sales forecasting, pipeline management, contact center legal compliance, and more.