Automation Services - Streamline Your Business
With streamWrite Portals, our robust customer, self-service / business process automation platform, enterprises can accomplish almost anything. From customer payment portals by web & phone to interactive texting applications to automation of redundant business tasks, streamWrite Portals leverages the critical information stored in your back office systems to enable a host of services across any number of service and workflow portals that we create and host for you on the Portals system.
More & More Portals
The list of portals we make available through streamWrite Portals is virtually endless. While leveraging your existing business data from a variety of divergent systems we can offer limitless possibilities for process improvement, customer and employee access. Here are a few examples:
PhonePortal – Offer telephone access to much needed information and functionality to users both inside and outside your organization.
WebPortal – A simple plug in allows you to extend the reach of the system to web users.
TextPortal – Our TextPortal gives access to data and information interactively using interactive text (SMS) capabilites that we designed into our platform and work from any text capable phone.
HelpDeskPortal – Create a help desk portal so users can be kept up on ticket status; information can be given to users on demand or proactively based on status change or time elapsed.
PaymentPortal – Making it quick and easy to pay helps improve the cash flow and the bottom line; Our payment portal makes it easy and with integration to our OutboundPortal, proactive payment notifications and further simplify and improve the process.
AgentPortal – Do you have work tasks that are unnecessarily complicated and / or redundant? Our agent portal gives access to streamlined workflow processes that are created and tailored specifically to your line-of-business requirements and improve bottom line.
CollectionsPortal – By offering on demand and proactive (outbound) access to collection accounts and payment functions we can help you drive increased collections revenue from your past due accounts.
OutboundPortal – Proactively communications for whatever the business needs: appointment reminders, bill due, critical status notifications, etc. OutboundPortal supports any combination of phone, text and email notifications.
Many more portals await. This list is only a small sampling of portals we have on hand. Industry specific portals are available for government agencies, insurance companies, shipping, education, finance and more.
Portals can be delivered one of two ways:
Our premise version runs as a server-based, software application in your data center
Our software as a service model is delivered as a subscription service that is managed by our team and hosted in the streamWrite Cloud data center
Streamline Your Business with streamWrite Portals
Enterprises today suffer from disconnected systems and processes that are decentralized and dispersed across multiple departments and and many workers. Systems frequently do not interconnect as you need creating more work, training, overhead and reduced morale.
Enter streamWrite Portals, your single solution to unifying back office systems, employee work flow processes and customer access to information and critical functions. All of this from a single platform with the intelligence to share information across any number of Portals!
streamWrite Cloud Services
Enterprise Applications In The Cloud
streamWrite Cloud Services offers enterprise applications in the cloud through world-class data centers. Our cloud environment is designed by dedicated, certified staff and engineers. You will have a solution providing ample speed, scalability, security and reliability to meet your business needs.
Deploy applications quickly
Allocate resources when you need them
Increase the efficiency of your enterprise
Five-9s (99.999%) uptime guarantee
Our cloud environment is PCI compliant ensuring that you meet industry standards for payment card security.
Cloud Applications Offered
We are always adding new services to our suite of products so be sure to ask if an application you need is not in this list. We are currently offering the following applications in the streamWrite Cloud:
Customer Self Service
Business Process Automation
Interactive Voice Response (IVR)
Interactive Web Response (IWR)
Interactive Text Applications
How We Operate
We create your specific service applications in the cloud with a sophisticated toolkit that allows us to configure your application rapidly while allowing it to interact with your back office systems, databases, web services and other streamWrite Cloud hosted applications.
Our web management tool gives you the ability to manage your hosted applications conveniently and easily.
Our application of cloud security best practices includes utilizing documented policies, encrypting communications, segregating customer data, limiting data center access and reviewing our policies annually. These policies ensure that your data and your customer’s information is safe and secure.