Automate
Processes
Boost Efficiency
& Morale
Satisfied
Customers
Capabilities
A modern system that connects with CRMs, case management tools, billing systems, and IT infrastructure to provide dynamic, personalized responses (e.g., “Your payment of $85 is due next Tuesday”). It also enables self-service for complex tasks like checking case status or scheduling appointments.
INTEGRATION
AGENTIC AI
Leverage a conversational AI web chat agent that is trained on your dataset and website to provide relevant information only. Using natural language understanding, customers can find important information. This simplifies searches, provides convenience, and saves time.
OMNICHANNEL
Omnichannel self-service is essential for delivering a seamless customer experience across digital, voice, and SMS. By unifying these channels, you can provide consistency and convenience for your customers. Omnichannel enhances satisfaction and loyalty as customers engage with a cohesive experience.
CLOUD-BASED
SECURE
SCALABLE
AI PRODUCTS
Explore the robust AI capabilities in the streamWrite Portals platform and products of our leading UCaaS and CCaaS Channel Partners
Portals AI
Portals is streamWrite's flagship platform and is AI-enabled with the following capabilities:
Email Processing
Portals AI email processing agent helps you manage a busy inbox with email classification, summary, recommended reply and more.
Data Analysis
A conversational data analysis agent that can help you query and analyze your dataset. It can answer questions, create graphs and charts and more.
Moderation
Our moderation agent checks the input being provided by your public users. It analyzes the input and only proceeds if the request is reasonable and does not show intent to cause harm. Requests that do not pass our moderation agent are rejected and logged.
Portals Discovery
A RAG conversational AI web chat agent that provides that is trained on your dataset and gives out relevant information only. It can also be trained to lookup account or case information and give back statuses or specific information as your public requires.
AI Speech Services
Portals AI Speech can synthesize speech, transcribe spoken language into text. It can help you convert audio recordings into written documents, search for spoken words, and even generate subtitles.
Conversational SMS Text
An online chat agent that can converse with customers via SMS texting, bringing advanced web chat capabilities to users with a simple text interface.